It was amazing and unbelievable. They are very young – the youngest club. They are the oldest team in the sport to have gone without a World Series Championship. Their fan culture is all built around “Next Year”. They are a team that no one expected to be a contender for at least a couple more years. Yet here they … Read More
The Single Best Customer Relationship Tip
I know. I know. I have told you about this before. But you are still not doing it, are you? One of our executive coaches for the Profit Club was a client for years. Michael heard me telling him to do this exact thing many times. He resisted it. Like you are. So, all the Profit Club members get unlimited … Read More
My team is making me crazy…
Dear Cathy, Do you allow other employees to do markdowns (or be in charge of them and make them)? How do you handle delegating that job (one specific employee)? Also, is it okay (wise, smart…..not sure of the right word to use here) to make a rule that NO MARKDOWNS are to be taken without my approval? Any reason this … Read More
The Top 3 Changes in Retail That You Must Respond To
Originally published on RetailMinded.com, the following article offers insight on how much indie retail has changed and what you need to do! The Top 3 Changes in Retail That You Must Respond To If you are doing retail the same way that you did it even 2 years ago, then you are falling behind. There has been a fundamental shift … Read More
Maximizing Events and Promotions: Strategies for Retail Success
Are you maximizing events and promotions in your retail store? The successful strategy I’m about to share with you just require 2 simple steps. But before I share it, let me set it up with this story from back when my son Christopher was in high school: “Mom, I need a morphsuit.” “What? What’s a morphsuit and why do you … Read More