I remember when a retailer told me that staff meetings were a waste of time. I was shocked. I have heard many excuses why retailers don’t do them – but never heard anyone say that they weren’t worth doing at all. I asked why they thought so… and all the reasons were spewed out! Some were valid and some weren’t. … Read More
Reopening Your Store
Reopening Your Store! Ready or Not! Get Set! Let’s GO! Congratulations! You are ready to walk through to the other side! Change is the only constant – ALWAYS. Take courage from the fact that you have mastered the skill of – Stop! Pivot. Reset. This skill will continue to serve you well. You have done things that you didn’t want … Read More
Do Not Pay Your Landlord!
Do Not Pay Your Landlord! You should not be paying full rent right now. You can’t afford to. Note that I am not talking about not ever paying your landlord – just right now during this crisis and while your store is closed. There is so much going on and so much of it is outside of your control. Rent shouldn’t be. … Read More
Play Offense
Play Offense! Changes are happening daily! Be Ready to Stop.Pivot.Reset. Numbers Know that Cash is King now. More than ever we have to protect it Ask your Landlord for rent abatement for NOW – not deferral – Abatement! Then continue the conversation to see what the next month brings. We have a great email template to share about it – … Read More
Don’t Miss the Pieces of GOLD at your Next Trade Show
It’s trade show time. ☺ You come back from trade shows with so much NEW…new lines, new items, new ideas and new enthusiasm. Right? Imagine today is your first day back at work. You are pumped up! As you pull up to your store you are thinking, “Just wait until my team hears about all the great new items I … Read More
Officer Joe tells us What every Shoplifter does NOT want us to know.
What every Shoplifter DOES NOT want you to know! Great call with Officer Joe –lots of “ you should always” and “you should never”s and how to stay safe! Thieves don’t want to be recognized. Officer Joe suggests: -Say hello to everyone who comes in the shop. How to discourage shoplifters? Use signage on your front door and around the … Read More
10 Top Tactics to Manage Your Cash Flow Better
After having been in retail for over 30 years, there are proven tactics that work well in keeping your finances and operations going smoothly. Each one is tried and true. Most come from mistakes that I have made that I don’t want you to make. There is such value in getting an outside perspective on your own business. It’s why … Read More
Three tips from Chance The Rapper!
Do you know Chance the Rapper? In case you don’t… Chance the Rapper, whose real name is Chancellor Johnathan Bennett, has become one of the biggest breakout stars these past couple of years, claiming his fame in such a unique and unorthodox way. All of his music is free and he has avoided major labels that wanted to sign him. … Read More
Amazon Prime Day
Yay!! It’s Almost Amazon Prime Day! Why should you care? It is a great opportunity to develop goodwill with your customers. Don’t miss the chance to take advantage of the cultural fanfare there will be about it. What is it really? On Monday July 15th and Tuesday July 16th, Amazon is celebrating their own holiday. According to the company, Prime … Read More
Why I Love a Bad Employee
The beauty of having bad employees is that it points out a problem. Right? When you see a problem, you have 2 options. Whine about it or address it. As I always say, there are only 2 kinds of retailers – whiners and winners. You are a winner…so let’s address the problem, shall we? The root of the problem is … Read More