I get so excited to share these wonderful strategies with you, and I know that’s why you’re here! Today, I’d like to share with you The Worst Plan Ever. It’s such a revelation that I had to share it face to face in a video. Cathy, what do you mean? The Worst Plan Ever? You want to share that with … Read More
Caps for Sale. How Many Do You Wear?
Do you remember the kid’s book “Caps For Sale”? It is about the peddler who wears all these hats and sells them. It is what I think about when I give a speech. Every time I am giving a speech to retailers, I mention about how we retailers wear so many hats. We are chief salespeople, head buyers, advertising and … Read More
How RETAILMavens Helped HAPPY UP Fight Off The Evil Bank Villian – A True Tale
What do you get when you cross working harder than you’ve ever worked, a store that even with all your diligence has trended down four years running, and a bank that calls in the entirety of your large business loan – an amount that will force you into bankruptcy? Give up? Shawntá Ray and Rick Harmon of Happy Up were … Read More
RealRetailer: Q&A – Constantly Struggling To Get Rid Of Hard To Sell, Excess Inventory?
QUESTION: We’re constantly struggling to get rid of hard to sell, excess inventory. Do we just accept our losses and take it off the sales floor or should we continue to take up floor space to try and sell it? The RETAILMaven ANSWERS: It is essential the merchandise flow in smoothly and out smoothly. Retailers spend more time and energy … Read More
How Much Is Good Customer Service Worth?
You always knew that customer service was important to your customers. Do you know how much they are willing to pay for it? A recent survey by the American Express Global Customer Service Barometer, exploring attitudes and preferences toward customer service, reveals that providing high caliber customer service unlocks terrific potential to grow their business income, improve reputation, and retain … Read More