Caps for Sale. How Many Do You Wear?

Do you remember the kid’s book “Caps For Sale”?  It is about the peddler who wears all these hats and sells them.  It is what I think about when I give a speech. Every time I am giving a speech to retailers, I mention about how we retailers wear so many hats. We are chief salespeople, head buyers, advertising and … Read More

How Much Is Good Customer Service Worth?

You always knew that customer service was important to your customers. Do you know how much they are willing to pay for it? A recent survey by the American Express Global Customer Service Barometer, exploring attitudes and preferences toward customer service, reveals that providing high caliber customer service unlocks terrific potential to grow their business income, improve reputation, and retain … Read More

Something to Think About……

By Trudy Salinas It took me a couple of weeks to write this post, because I wanted to make sure that I got it right. I had to let it marinate for a minute. After a particularly grueling day, personally, a couple of weeks ago, I came in to the shop to find this note laying on the floor. It … Read More