You have worked hard to create great relationships with your raving fans. Those relationships can be easily damaged by lacking customer interaction skills from your team. You don’t want to lose any business that way.
5 Steps to Hiring Well – Why I Love a Bad Employee
The secret to having a supportive team is hiring well. In all my experience with hiring retail employees, I narrowed it down to 5 steps to hiring well. I actually always loved a bad employee. Why? Because the beauty of having bad employees is that it points out a problem, right? And when you see a problem, you have 2 … Read More
Why You Should Hire Like a Turtle & Fire Like a Rabbit
Turtles are slow, unhurried. They take their time. When you are hiring a new team member, it’s so important that you move slowly and deliberately. To clarify, I don’t mean you should procrastinate or drag out the hiring process. What I mean by slow is being intentional, thorough and knowing what you want, and what you need. Hire Slow Use … Read More
Why You Should Hop Off the Fence
Decision fatigue is a very real thing and you might not even be aware that you suffer from it. It manifests as mental exhaustion, procrastination, avoidance – the inability to make smart, productive choices. And that’s such a terrible way to live. When you think about how many decisions we are faced with every day, it’s no wonder it happens … Read More
Why You Should Commit to Your Markdowns
If you have followed me for a while, you might have heard me tell the story of the Christmas Vase. It’s a story about a client who had a beautiful vase that just wouldn’t sell. So she moved it to the window. It still didn’t sell. She marked it down 20%, and when it still didn’t sell she marked it … Read More