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What are you doing wrong in December?

Posted on 7:00 am | in Customer Service, Marketing, Retail Policy, Retail Profits | 0 comments

What are you doing wrong in December?

What are you doing wrong in December? Not knowing how much cash you will have at the end of the year. It is important to see how much cash you are on track to generate compared to how much you need to take care of bills. There is still time to take strategic action. I am here to help you. Allowing your employees to run all over you. I was at a client’s on Monday and she was talking about how frustrated she was that her manager hadn’t followed through on a responsibility. I asked her if she had any system to hold the manager accountable. The...

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Ho Ho Ho – The Secret Translation

Posted on 10:30 am | in Business Goals, Inspiration, Retail Profits, Uncategorized | 0 comments

Ho Ho Ho – The Secret Translation

What! Ho Ho Ho has a secret translation? We can all picture Santa Claus leaning back with hands on his belly while saying “ho ho ho”. It is part of his joyful and laughter-rich image. “Ho ho ho” is an onomatopoeia, which is a word that sounds like what it means. It is a deep and happy sound. In the 1970 Christmas cartoon movie, Santa Claus Is Coming To Town, we learn that Santa played with the animals as a child. It was the seals that taught him this infectious sound. Little did we know that Santa’s Ho Ho Ho was really...

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A Line At Your Counter? Do this so you don’t miss any sales!

Posted on 10:34 pm | in Uncategorized | 0 comments

Let’s keep your raving fans happy and buying!  Ho-Ho-Holiday season means lines at your front counter. YAY!  But the stress of losing sales can completely ruin it for you. I don’t want you leaving any dollars in the pockets of your customers that could have gone to you! For proper staffing on busy days, be sure to have all the following positions filled. When expectations and responsibilities are written down and then clearly communicated, peace of mind is achieved! If a team member is not doing what they are supposed to be you can remind...

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Well this was embarrassing – but I am…

Posted on 12:51 am | in Uncategorized | 0 comments

Well this was embarrassing – but I am…

Hello there! I pretty much screwed up – but I am proud. Why? Because I did it.   I am in a Mastermind group and in our Monday 10 am accountability group…Frankly, everyone should be – but more about that later. In that group, I stated that I had been scared to death to do a FB Live video. I don’t know why. I love doing videos – but something about FB Live freaked me out.   But I swallowed hard and promised to do one. That day.  Monday.   I kept putting it off…. and off….and things came up…. And then it got dark and the lighting...

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What’s Your Return Policy?

Posted on 4:00 pm | in Retail Policy | 0 comments

What’s Your Return Policy?

Retail is about creating relationships. GOOD retail is about creating GOOD relationships. BAD retail is about creating BAD relationships. Now before you dismiss this as being obvious, please stop.  Take a breath – in and out.  Think about what kind of relationships the policies of your store creates.  Many policies – if not most – are put in place to protect the retailer or make procedures easier for the retailer.  How do you think they impact the customer?  Do your policies create good relationships or bad relationships?...

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5 Ways Every Retailer Can Increase Holiday Season Sales

Posted on 5:00 am | in Business Goals, Inspiration, Retail Profits, Sales | 0 comments

5 Ways Every Retailer Can Increase Holiday Season Sales

The Holiday Season is every retailer’s dream and nightmare. When I owned my boutique, I used to joke that I wished Jesus had a brother so we could do it all two times a year instead of one. At the same time, the holiday season caused a lot of stress for my team and me, I REALLY wanted to make it a great season so I worried about every detail and worked my butt off – and I’m sure you do the same. In this article, I’m sharing some simple yet powerful tips to make the most of the season and boost your sales. 5 Ways Every Retailer Can Increase...

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Our Manifesto. Do you have one?

Posted on 8:00 pm | in Business Goals, Customer Service, Retail Profits | 0 comments

Our Manifesto.  Do you have one?

More powerful than a mission statement. This is what we believe. This is who we are. This is what we do. What do you believe? Who are you? What do you really do? You are part of a revolution. You know who you are impacting. Write it down. Share it! Here is Our Manifesto. Do you have...

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10 Top Tactics to Manage Your Cash Flow Better

Posted on 4:00 pm | in Business Goals, Inspiration, Retail Policy | 0 comments

10 Top Tactics to Manage Your Cash Flow Better

After having been in retail for over 30 years, there are proven tactics that work well in keeping your finances and operations going smoothly. Each one is tried and true. Most come from mistakes that I have made that I don’t want you to make. There is such value in getting an outside perspective on your own business. It’s why I will never go it alone. You can’t if you truly want to succeed. A consultant sees things you can’t see in your own business. This is an unabashed plug for what we do! We identify strengths and show you how to maximize...

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Now is a terrible time to be in retail

Posted on 1:26 pm | in Uncategorized | 0 comments

Now is a terrible time to be in retail

Now is a terrible time to be in retail. More than 2,800 retail stores have closed this year through mid-April.  That is more closings than during the entire year of 2016.  At this year’s rate, more stores could close in 2017 than during the recession of 2008. And the future doesn’t look much brighter. The Bubble Has Burst “Our industry, not unlike the housing industry, saw too much square footage capacity added in the ’90s and early 2000s. Thousands of new doors opened, and rents soared. This created a bubble. And like...

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Keep Customers Loyal… & Make More Money

Posted on 6:00 am | in Customer Service, Inspiration | 0 comments

Keep Customers Loyal… & Make More Money

By Nicole Rehyle Cathy here, I really like Nicole’s point in #3.  What do you think?  Let us know on Facebook!!! So often, retailers are worried about getting new customers that they forget to care about their existing customers. This type of mentality can lead to a lack of customer retention – and possibly even worse, a bad reputation. The question of “why” this happens is still a mystery, though. If someone has shown you interest in your store, made a purchase or even multiple purchases and possibly even signed up for your email list /...

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