I can’t tell you how many times I looked at my to-do list and thought… How on earth am I supposed to balance all this AND still see my customers?
I know you’ve felt that too. One minute you’re knee-deep in emails and vendor calls, and the next a customer walks in and you just want to drop everything to connect. That push and pull? It used to throw my balance off completely.
But here’s the big shift: I realized I don’t have to do it all and neither do you.
Watch the Full Episode in YouTube:
https://youtu.be/Ebt2bMvGBnY
Putting on Your CEO Hat
Being the CEO isn’t about being the busiest person in the store. (Although for a long time, I wore that badge of honor… until it nearly burned me out.)
It’s about creating time to think, plan, and lead. For me, this looked like setting “CEO Office Hours.” Even just a couple hours a week to work ON the business, not just IN it, changed everything. Suddenly, I wasn’t scrambling. I was steering.
Let’s Talk About Delegation (Yes, Even If It Scares You)
I know what you’re thinking: “But Cathy, if I don’t do it myself, it won’t get done right.”
Oh, have I been there. Letting go was hard for me. But once I started delegating and training my team, I realized two things:
- I didn’t lose control, I gained freedom.
- My team felt empowered and proud to step up.
And guess what? That confidence spilled over into how they served our customers. Delegation and team training actually strengthened the balance of customer connection instead of weakening it.
Listen to the Full Episode Here:
Protecting Your Customer Connection
I hear this worry a lot: “If I delegate, will my customers feel like I’ve abandoned them?”
Here’s the truth: When you manage your time better and trust your team, you’ll create balance and have MORE space to connect in ways that actually matter. You’ll be present. You’ll notice the little things. You’ll have time to say, “How’s your granddaughter’s recital?” instead of racing back to your desk.
Your Millie Moment:
Okay, here’s a simple way to start:
- Pick ONE task you’re doing this week that you don’t absolutely need to do yourself.
- Write down the steps (even if it’s messy, done is better than perfect).
- Train a team member and let them try it.
- Use the time you saved to do ONE CEO thing, maybe reviewing numbers, maybe brainstorming an event, maybe just thinking about where you want your business to go.
I promise, once you take this little leap, you’ll feel lighter. And that’s what makes space for real business growth.
Ready to outshine online competition?
- Ready for Sustainable Business? Apply for your free Gameplan Call, where we’ll identify your growth opportunities and map out the most profitable next steps to elevate your visibility, attract the right customers, and scale with confidence.
- Want a behind-the-scenes look at how our top clients grow profit without burning out? Our free training, Beyond Busy: 3 Shifts to Reclaim Your Time and Boost Store Income, walks you through the exact Profit Roadmap we use in Profit Club, focusing on your role as CEO, CIO, and CFO to grow a business that’s both profitable and sustainable.
Don’t forget to join us in our Facebook community: Richer Retailer Facebook Group.
💚 Remember: You don’t have to be everywhere at once. Delegation and team training don’t take away your customer connection, they protect it. They free you up to lead like the CEO you are and to build not just a profitable, sustainable business, but also a life that feels richer in every way.
