How Do I Get New Customers?

The purpose of your marketing strategy and all the time, sweat and money you put into it – is ultimately to get new customers so you can increase sales. You want to reach more people, and you want to convert more people from lookers into buyers. But contrary to what many retailers believe, the answer is not to throw more … Read More

Why Calling is Not a 4 Letter Word

When I shared my number 1 tip for increasing traffic and sales immediately with a client, she acted as if I had told her a 4 letter word 😳. I assure you I didn’t. But her reaction is not uncommon! I’m sharing our conversation so that you can see why it’s a flawed perspective.I’m sharing it because it wasn’t the … Read More

Don’t Miss the Pieces of GOLD at your Next Trade Show

It’s trade show time.  ☺ You come back from trade shows with so much NEW…new lines, new items, new ideas and new enthusiasm.  Right? Imagine today is your first day back at work.  You are pumped up! As you pull up to your store you are thinking, “Just wait until my team hears about all the great new items I … Read More

What are you doing wrong in December?

What are you doing wrong in December? Not knowing how much cash you will have at the end of the year. It is important to see how much cash you are on track to generate compared to how much you need to take care of bills. There is still time to take strategic action. I am here to help you. … Read More

Do It the Peppermill Way – 5 Ways to Connect With Your Raving Fans

The images of Las Vegas linger in my mind. Boy do they know how to do marketing there. Even in breakfast diners! Paul and I had spent the evening at the Venetian.  We asked a bartender where to go for breakfast and her immediate response was “The Peppermill.”  Then our cabbie on the ride home gave us the same advice. … Read More

GO BIG or GO HOME

It is NCAA basketball time. I LOVE IT! It is March Madness.  All these teams get one shot.  If they lose – they go home.  If they go big, they advance. For you, to advance means to increase your profits, right?  So how do you go big? In order to go big, let’s start by going small.  Let’s look at … Read More

How to avoid this markdown vs. discount mistake

To your customer, there is no difference between a markdown and a discount – they both mean a reduced price.  But for a Revolutionary Retailer like you, there is a subte, but important difference, and if you don’t know it – you might be making a common mistake. The difference is in your ability to make informed, profitable decisions. The … Read More

So Much Profit Hidden In This One Word

There Is So Much Profit Hidden In This One Word. The following is a true story. The names have been changed to protect the innocent idiot. Pat owned a toy and children’s clothing store. After a great year in which she was up about $42,000 from the previous year while maintaining the same expense structure, Pat was looking forward to … Read More

DO NOT Make Any New Year’s Resolutions Yet. It Would Be A Big Mistake.

There are so many posts about resolutions for the New Year. And you all know that I believe in goals…and in writing them down. That is surely a step that increases success. But DON’T make any New Year’s Resolutions. Not yet. It would be a mistake to jump forward like that. There is something else you must do first! We … Read More