It is trade show time again. It’s time to start placing orders for the next season. It is a time filled with hope and possibility. Buying is the reason you opened your store in the first place, right? There is one thing that you must do before you go. In fact, if you don’t do it – you shouldn’t waste … Read More
How Much Is Good Customer Service Worth?
You always knew that customer service was important to your customers. Do you know how much they are willing to pay for it? A recent survey by the American Express Global Customer Service Barometer, exploring attitudes and preferences toward customer service, reveals that providing high caliber customer service unlocks terrific potential to grow their business income, improve reputation, and retain … Read More
You Don’t Need To Be #1
Marc Weiss, Principal at Management One, recognized that those odd 5 toed shoes from Vibram were becoming a hot trend. He quickly advised all of us consultants about it so that our clients could jump on it. At our national conference, he shared the story that one of those clients had taken action and had generated over $1,000,000 in sales! … Read More
12 Days of Christmas – Day 12
Welcome to Day 12 of the 12 Days of Christmas! This is it! You must release your inner Grinch………….and give the best gift ever. By following the steps in the video you will be providing the best customer service EVER! You can really make a difference in a person’s life today. Simple. Basic. Powerful. Watch the video and let me … Read More
How to Reward Your Most Frequent Customers?
Everyone uses a loyalty program. You choose a certain credit card so that you can rack up airline miles. You pull out a plastic card for the cashier to swipe at the grocery store that gives you access to certain discounts. I carry a plastic tag on my key ring for Starbucks that gives me a free drink on my … Read More
