Thrillers, Fillers and Spillers.

Thrillers, Fillers and Spillers. Ideas To Reduce Markdowns That Deserve Your Undivided Attention – Right Now Before Your Sales Start! Gardening really isn’t my thing.  How about you?  Don’t get me wrong, I LOVE being surrounded by the beauty that flowers provide. You also know that I love numbers and processes.  I was ecstatic to learn that there was a … Read More

One Way To Make Your Life Easier

One Way To Make Your Life Easier   My goal is always to make your job easier and point out ways that you can do something once and re-use it! I know how many hats you wear and how much you have to do.  I like to call this a “Rinse and Repeat”. Who doesn’t love that?  Let’s dig in! … Read More

Merchandising Your Point of Sale Area…To Make You Money

By Nicole Rehyle Have you ever thought about those valuable minutes when a customer is standing in front of you ready to make a purchase? There are many ways to view this scenario. You can be grateful, happy and excited that you are making a sale. Who doesn’t like that? But you can also still be in “sales” mode without … Read More

Do This BEFORE You Go To Your Next Trade Show – Or Stay Home

It is trade show time again. It’s time to start placing orders for the next season. It is a time filled with hope and possibility. Buying is the reason you opened your store in the first place, right? There is one thing that you must do before you go. In fact, if you don’t do it – you shouldn’t waste … Read More

3 Things You Must Have in Every Email You Send Out

You want the emails that you send out to be EAGERLY opened and CONSUMED by your raving fans, right?  Last time I talked about the first step to that.  (If you missed it last week, click here to read that step now.)  Now for the next step! First things first – let me clarify the word ‘things’ as I am using … Read More

How Much Is Good Customer Service Worth?

You always knew that customer service was important to your customers. Do you know how much they are willing to pay for it? A recent survey by the American Express Global Customer Service Barometer, exploring attitudes and preferences toward customer service, reveals that providing high caliber customer service unlocks terrific potential to grow their business income, improve reputation, and retain … Read More

You Don’t Need To Be #1

Marc Weiss, Principal at Management One, recognized that those odd 5 toed shoes from Vibram were becoming a hot trend.  He quickly advised all of us consultants about it so that our clients could jump on it.  At our national conference, he shared the story that one of those clients had taken action and had generated over $1,000,000 in sales! … Read More

12 Days of Christmas – Day 12

Welcome to Day 12 of the 12 Days of Christmas! This is it!  You must release your inner Grinch………….and give the best gift ever. By following the steps in the video you will be providing the best customer service EVER!  You can really make a difference in a person’s life today. Simple.  Basic.  Powerful. Watch the video and let me … Read More