1. Allowing your employees to run all over you. I was at a client’s on Monday and she was talking about how frustrated she was that her manager hadn’t followed through on a responsibility. I asked her if she had any system to hold the manager accountable. The answer was no. So then, whose fault is that? I am sorry … Read More
The Single Biggest Mistake You Can Make
I used to go to seminars about retail advertising and when they would start talking about target markets my eyes would glaze over. “I sell kid’s clothes and gifts. Everyone knows a kid. Therefore, everyone is my customer,” I would think. In one way that is true. But obviously at some level, I knew that not EVERYONE that knew a child … Read More
What is YOURS?
I can’t stop thinking about the success of Clare’s volleyball team. And how much of it applies to your store. Determine what your sales goal is through the end of the year right now. Write it down. Use a bright piece of paper and put it in a spot where you will see it. Next think about what you will … Read More